EVERYTHING GALORE / CUSTOMER CARE
RETURNS & EXCHANGES
Please review our exchange conditions before placing your order.
EXCHANGES ONLY
We offer exchanges, rather than refunds, for change-of-mind purchases, including size or colour changes, subject to the conditions below.
14-DAY REQUEST WINDOW
You must request an exchange within 14 days after your order is delivered.
ITEM CONDITION
Items must be unworn, unwashed and have their original tags attached to be eligible for a change-of-mind exchange.
EXCHANGE SHIPPING
Customers are responsible for the shipping costs associated with a change-of-mind exchange, including returning the original item and shipping the replacement.
ARRANGING AN EXCHANGE
Please arrange your exchange with us before sending an item back. Include your order number, the item you wish to exchange and your requested replacement. Replacement items are subject to availability. Our exchange contact details will be added below once available.
FAULTY, DAMAGED OR INCORRECT ITEMS
Faulty, damaged or incorrectly supplied items are handled separately from change-of-mind exchanges. Nothing in this policy limits your rights or remedies under applicable consumer law. The change-of-mind conditions, shipping charges and 14-day window do not override those rights.